Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Vendigo, an AI-powered customer support platform (the “Service”). By creating an account or using the Service you agree to these Terms. If you are using the Service on behalf of a company, you confirm that you are authorized to bind that company, and “you” refers to the company.

1. The Service

Vendigo lets you create AI chat agents, embed them on your websites, and manage conversations and tickets from your end users in a shared team inbox. The Service includes AI-generated responses, human handoff, analytics, and related features. We may improve or modify features over time; we will not materially reduce the core functionality of a paid plan during a billing period you have already paid for.

2. Accounts

• You must provide accurate registration information and keep it up to date.
• You are responsible for safeguarding your credentials and for all activity under your account and organization, including activity by team members you invite.
• You must be at least 18 years old, or the age of majority where you live.
• One person or legal entity may not maintain multiple accounts to circumvent limits.

3. Free Trial

New organizations receive a 7-day free trial with full access to the plan features shown at signup. No payment method is required to start the trial. When the trial ends, continued use of paid features requires an active subscription; otherwise your workspace is limited until you subscribe. We may deny or revoke trials in cases of abuse (for example, repeated trials by the same person or entity).

4. Subscriptions and Billing

• Paid plans are billed through our payment processor, Stripe, on a monthly or annual basis depending on the interval you choose. Prices are shown on the pricing page before you subscribe.
• Subscriptions renew automatically at the end of each billing period until canceled. You can cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period, and you keep access until then.
• Annual plans are prepaid for twelve months at the discounted annual rate. Monthly plans are billed each month at the monthly rate.
• If a renewal payment fails, we will retry and notify you. If payment continues to fail, your subscription may be marked past due and eventually canceled, and paid features suspended.
• Plan limits (such as the number of AI agents, monthly AI replies, and team seats) apply per organization as described on the pricing page. Usage beyond your plan’s limits may require an upgrade.
• We may change prices with at least 30 days’ notice; changes apply from your next billing period. Taxes may be added where required by law.

Refunds are handled as described in our Refund & Cancellation Policy.

5. Your Content and End-User Data

You retain all rights to the content you provide to the Service — including training material, knowledge-base content, and the messages your end users submit through your chat widgets. You grant us the limited rights needed to operate the Service: hosting, processing (including processing by our AI providers to generate replies), and displaying that content to you and your team. You are responsible for having a lawful basis to process your end users’ data through the Service and for your own privacy disclosures to them.

6. Acceptable Use

You agree not to use the Service to:

• violate any law, or infringe the rights of others;
• send spam, phishing, malware, or deceptive or fraudulent content;
• impersonate a person or organization, or present AI output as a licensed professional (medical, legal, financial) service without appropriate human review;
• probe, overload, or disrupt the Service, evade rate limits, scrape without permission, or attempt unauthorized access to accounts or systems;
• resell or white-label the Service without our written agreement;
• create accounts or trials in bulk, or use automation to circumvent usage limits.

Anti-abuse and trust system. To keep the platform safe, we operate automated abuse prevention, including rate limits and an internal trust scoring system that evaluates signals such as signup patterns, payment history, and abusive behavior. We may limit, suspend, or review accounts flagged by this system. If you believe your account was limited in error, contact us and we will review it.

7. AI Output

AI-generated responses are produced automatically and may be inaccurate or incomplete. You are responsible for reviewing how your agents are configured and for the information they provide to your end users. Do not rely on AI output as professional advice.

8. Suspension and Termination

• You may stop using the Service and delete your account at any time.
• We may suspend or terminate access if you materially breach these Terms, create risk or legal exposure for us or other users, or fail to pay amounts due. Where reasonable, we will notify you and give you an opportunity to remedy the issue first.
• After termination we may delete your data following a reasonable retention window, except where we are legally required to keep it.

9. Intellectual Property

The Service, including its software, design, and branding, is owned by us or our licensors. These Terms do not grant you any rights to our trademarks or source code beyond the right to use the Service as intended.

10. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for all claims arising out of or relating to the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including liability for intent or gross negligence, or for injury to life, body, or health.

12. Changes to These Terms

We may update these Terms from time to time. For material changes we will notify you (for example by email or an in-app notice) at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you may cancel before the changes take effect.

13. Governing Law

These Terms are governed by the laws of the operator’s country of establishment (see the imprint), without prejudice to mandatory consumer protection rules that apply in your country of residence.

14. Contact

Questions about these Terms? Contact us at contact@vendigo.live.